Showing posts with label Customer Service Snafus. Show all posts
Showing posts with label Customer Service Snafus. Show all posts

Monday, June 22, 2009

Will you take my money?

So I've been in India a month. I think the classic warning anyone gets when they go to a new city is "watch your wallet" or "be careful with your money". I have actually found quite the opposite. I have never worked harder to pay for things, even full price - I guess no one wants my money! For instance, I tried to buy an airline ticket online from an unnamed airline and they couldn't accept my US credit card when I went to hit "purchase". But I was determined. I set up an online profile with the airline, put in all my information but when I called to buy the ticket, they asked me all the same information again. It was all quite sad. I sent a final plea to purchase via email and someone finally called me but it was 2 weeks later and the fare had already gone up so I didn't buy.
So here is my question for all your e-commerce buffs: how could the airline have done it differently?